PAHWW Section 8

 [Ombudsperson] to enquire into complaint.

(1) Any  [complainant] shall have the option to prefer a complaint either to the  [Ombudsperson] or the Inquiry Committee.

(2) The  [Ombudsperson] shall within 3 days of receiving a complaint issue a written show cause notice to the accused. The accused, after the receipt of written notice, shall submit written defense to the [Ombudsperson] within five days and his failure to do so without reasonable cause the  [Ombudsperson] may precede ex-parte. Both the parties can represent themselves before the  [Ombudsperson].

(3) The  [Ombudsperson] shall conduct an inquiry into the matter according to the rules made under this Act and conduct proceedings as the  [Ombudsperson] deems proper.

(4) For the purposes of an investigation under this Act, the  [Ombudsperson] may require any office or member of an organization concerned to furnish any information or to produce any document which in the opinion of the  [Ombudsperson] is relevant and helpful in the conduct of the investigation.

(5) The [Ombudsperson] shall record his decision and inform both parties and the management of the concerned organization for implementation of the orders. 

[(6) The Ombudsperson shall decide a case or appeal, as the case may be, within a period of ninety days.